
(A customer purchased a copy of a popular anti virus program. About 2 hours later I received a phone call.)
Me: “Thank you for calling ****, how can I help you?”
Customer: “I just bought a **** anti virus program from your store, and it’s not working.”
Me: “What about it isn’t working? Did you install the program?”
Customer: “It’s not interfacing with my system.”
Me: “Not…interfacing? I’m not sure I understand what the problem is.”
Customer: “I set the box next to my computer, and it’s not doing anything at all. Nothing is happening on my computer! This program is defective.”
Me: “Um…well, you have to open the box and insert the CD into your computer, then install the program before it will run.”
Customer: “WHAT?! How do I do that?”
Me: “…”